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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎05-17-2020 03:15 AM

HP Recommended
Product: 14s-dq1505sa
Operating System: Microsoft Windows 10 (64-bit)

Bought this laptop a month ago and now I have a dead or stuck pixel I don't know the difference. What can I do to fix this problem? I've tried dead pixel tests via YouTube but nothing has worked 😞

1 REPLY 1

‎05-26-2020 11:51 AM

HP Recommended

@FARDEEN1, Welcome to HP Support Community!

 

Connect an external monitor to check if the dead/stuck pixel appears on it as well, if it doesn't, this is indeed a dead pixel if not, it's an issue with the graphics card, updating it and the bios should resolve the issue.

 

If it is a dead pixel, check the HP pixel policy https://support.hp.com/in-en/document/c00035844 and get back to us with the details.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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