• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎11-09-2024 10:47 AM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-xf0000 (758R4AV)
Operating System: Microsoft Windows 11

Hello everyone,

 

i have a dead pixel on my screen, tough only visable on a black screen. Its bright white.

My question is, does this fall under the regular warranty? 

Category:
4 REPLIES 4

‎11-09-2024 12:08 PM

HP Recommended

https://support.hp.com/us-en/document/ish_3908867-3900920-16?openCLC=true

 

warranty information

dispute a warranty



Let me know what you find out.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎11-09-2024 12:37 PM

HP Recommended

Thanks for your reply,

i cant figure it out. I dont know if my exact problem is covered, that s why i posted this question.

 

It's a white apot, only visible on a black screen, and on a mixed screen. When its a full red, green or blue screen its not visible.

 

Sorry my english is not great.

 

 

Was this reply helpful? Yes No

‎11-09-2024 12:45 PM

HP Recommended

20241109_204136.jpg

Picture of the hellish pixel...

Was this reply helpful? Yes No

‎11-09-2024 01:43 PM - edited ‎11-10-2024 01:07 AM

HP Recommended

Unaccountably I was unable to find the latest information on laptop warranty.   I did find an old copy of it

 

https://web.archive.org/web/20210812200324/https://support.hp.com/us-en/product/hp-14-am000-notebook...

 

That pixel defect will not be covered.

 

I have a single black dot on my Lenovo Monitor and I frequently think I left a decimal point or a period in the wrong location and then I try correcting it.

 

 

[edit]  I was able to locate the HP pixel policy 

https://support.hp.com/us-en/document/ish_1997206-1419174-16

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.