Dead

[sgrawinski]

I bought a computer yesterday but it has a dead pixel

[Dragon-Fur]

@sgrawinski 

Welcome to the HP Community Forum.

Start here:

HP Notebook PCs and Tablets - About LCD Panel Defects and Terminology for Notebook PCs and Tablets

Next,

If you wish to do so and the computer is within the return window, contact the store from which you purchased the device and ask for help.

OR

If you wish to ask HP Support about the policy on your machine and / or ask about possible options,

Contact HP Support.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:  Select a method and contact HP Support…

Open website  HP World-Wide Support

Select your region and follow the prompts

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders - READ

• Case submission to HP Support is available to those whose devices registered and are still in Warranty.

• Some regions display phone / chat contact information only after the case is submitted online

• Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
• HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
• If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

• HP Phone numbers you find on the Internet have likely been hijacked.  Old HP phone numbers – those numbers no longer used by HP since the move to “online” case submissions  – might have been taken over by thieves. 
• Do not be a victim. 
• Stay vigilant.

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HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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