Dedicated Video Ram

[kyle_M98]

I have an HP envy laptop with an intel core i7-6500u processor. When i look at my system specs it says I have 8.61 out of 12 GB of available physical memory and 10.3 out of 13.7 gb of virtual memory available.  When I run my graphics advanced setting and look at the dedicated video memory it only shows 128mb regardless of all the extra space. I treid going into my BIOS which is Insyde F.1A and did not have an advanced option to change my memory configurations. Is there any other way to change the dedicated video since i want to change it to 728 mb to be able to play overwatch. If there is no way to change it from BIOS or windows is it possible to install a diffrent graphics card that would work or would it be a better idea to buy a new laptop? Any help is apretiated, thank you.

[kyle_M98]

I guess I should also mention the graphics card that is currently installed. It is a Intel HD Graphics 520 and it says it has 4gb of ram on it

[Dvortex · Accepted solution]

Hello @kyle_M98 - Greetings!

Thanks for reaching out. I'd like to help 🙂

I went through your case, and I see that you are having issues while trying to play overwatch 😞 

Unfortunately, some games are coded to require a specific amount of dedicated video memory and if not present in the system they refuse to start, although they may be perfectly playable on Intel HD Graphics. 

I am afraid we cannot increase the dedicated video memory because it is prefixed and cannot be changed. That is why you should consider other ways to make a given game run on your computer. I personally recommend you try the following:

1. Update the game to its latest version and apply its latest patches. You can also check out the game vendor's website for a patch or a fix that makes the game run on Intel HD graphics.
2. If step 1 didn't solve the problem, search over the Internet for a way to change the game settings that your graphics card has the required amount of dedicated video memory. Many games have a setting or a configuration file, which lets you manually input the dedicated video memory of your graphics card or some other settings that might help, so simply search a little bit for the game you are interested in and I'm pretty sure a solution will come up 🙂

If you have any troubles, let me know and I will do my best to help.

Happy gaming & Merry Xmas 🙂

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