Dedicated video card (GTX 1060 3gb) doesn't show up in device manager - HP Gaming Pavilion cx0000nq

[AlinaL]

I have an issue with my new laptop. It is a HP Gaming Pavilion, model number cx0000nq.

It has a fresh Windows 10 PRO 64bit install , with all the drivers downloaded and installed from the HP website.

The problem is that my dedicated graphics card (NVIDIA GTX 1060 3gb) doesn't appear in device manager (not even in the "other" section, or with the "show hidden devices" option enabled). The graphics card driver (I have tried the one from HP, and the one from NVIDIA website) doesn't install as it doesn't see a graphics card present. 

I have tried every solution that came up on a Google search, I updated the BIOS with the latest update from HP, removed the drivers using DDU, I even deleted and removed the Intel HD 630 device from device manager and installed the driver manually (both from HP and Intel websites).... nothing works... the graphics card still doesn't show up....

At this moment, I don't know what to do. The notebook works perfectly other than this one issue, but it is an important one, as I basically paid a premium to have a dedicated graphics card and I cannot use it....

If anyone has any ideas, I would be very grateful.

[DavidSMP]

@AlinaL,

Thank you for taking an interest in the Hp support forums. A good day to you. I will be glad to assist here. Brilliant troubleshooting and great efforts. Kudos to you for that.

• Did this occur after a power outage or surge?
• Please run extensive diagnostics on the computer to eliminate any hardware issues as a clean install of Windows 10 has been done already. Follow instructions from this link: https://support.hp.com/in-en/document/c03467259 (HP PCs - Testing for Hardware Failures) and run the Extensive tests.
   
• If any test fails, make a note of the failure code for the failed component. The computer needs to be repaired. These tests are being run to check if the discrete graphics card gets detected as is working correctly.
• Also, check this document https://support.hp.com/in-en/document/c03519217 to configure switchable graphics.

This could help.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂