Dedicated video memory is showing 512Mb instead of 2Gb

[Rushi_]

Hello,

         I have bought a HP 15 BA021AX model laptop recently beliveing this is good for gaming. When i checked on Monitor options in device manager it is not showing the dedicated graphic card. And , When i check adapter properties it is showing dedicated memory as 512MB of graphic memory and total memory as 2287MB but when i bought the laptop i believed it has 2GB dedicated graphic card. I am all confused. Please explain this.

[DavidSMP]

Hi @Rushi_,

Thanks for stopping by the HP community. A very good day to you. 🙂 I reviewed the post regarding the graphics card specs and gaming information. I will be delighted to assist you here. 🙂

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. :). It is greatly appreciated. 🙂

For me to assist you with accurately I would require more information regarding this.

• Did you check the product specs of the printer from the support site?
• Did you try to use switchable graphics?
   
• The product specs link: https://support.hp.com/in-en/product/hp-15-ba000-notebook-pc-series/10862317/model/12732740/document... is very clear. It has 2GB of DDR3 graphics card.
• Please use this link: https://support.hp.com/us-en/document/c03048374  to understand dynamic and fixed graphics and switchable graphics. Then configure it accordingly.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[girish1223]

not working sir