Hi @Mashae44
Welcome to the HP Support Community. I see that you are facing related issues with your HP system. We want to help you with it.
I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.
Thanks!
NIRVANA_95
I am an HP Employee