• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP ProBook 640 G2 Notebook PC
Microsoft Windows 10 (64-bit)

When i press power on button it takes around 30 seconds to display turn on caps lock key blinking 4-5 time after pressing power on key then takes around 30 seconds to turn on display and then windows booting start please help me asap

 

 

13 REPLIES 13
HP Recommended

Hello @SoniShubham 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

HP Recommended

OS Name  : Microsoft Windows 10 Pro

Version : 10.0.19044 Build 19044

System Model : HP ProBook 640 G2

System SKU : Y3S48UC#ABA

Processor : Intel Core i5-6300U CPU @ 2.40GHz

BIOS Version/Date : HP N76 Ver. 01.57, 28-07-2022

 

HP Recommended

Hello @SoniShubham 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install / update

Intel Chipset Installation Utility

10.1.18243.8188 Rev.S3.0 MBJan 14, 2020Download

Intel Management Engine Driver

2205.15.0.2623 Rev.W272.6 MBApr 18, 2022Download

  

(3) Reboot Windows

(4) Download and install / update

Intel Management Engine Firmware

11.8.93.4323 Rev.A11.6 MBAug 9, 2022Download

HP Battery Health Manager BIOS Setting Update

1.0.2.1 Rev.A0.5 MBNov 20, 2020Download

 

(5) Power off computer

(6Disconnect charger

(7Press and hold <power> button for 30 seconds

(8Connect charger

(9) Power on computer

(10) Please report your results

HP Recommended

Doing this will not lose my data?

or

can you tell me what is this issue exactly why my laptop turning on delay?

HP Recommended

Hello @SoniShubham 

 


@SoniShubham wrote:

Doing this will not lose my data?

or

can you tell me what is this issue exactly why my laptop turning on delay?


No, you will not loose your data.

 

It's (BIOS) Management Engine problem

 

Information:

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

    • An available BIOS update resolves a specific issue or improves computer performance.
    • The current BIOS does not support a hardware component or a Windows upgrade.
    • HP Support recommends installing a specific BIOS update.

"

 

 

Kind regards

HP Recommended

Intel Management Engine Driver  not installing showing "This Platform is Not Supported" Untitled.png

HP Recommended

Hello @SoniShubham 

 

No worry, just skip any error. In this case your windows operating system build is newer than the provided HP update.

 

Kind regards

HP Recommended

intel management engine driver not installing can i install remaining intel management engine firmware or hp battery health manager bios setting update without installing intel management engine driver this?

HP Recommended

Hello @SoniShubham 

 

You can continue to install the other driver files.

 

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.