Desk Top Display

[MarcFive]

My laptop suddenly puts a New Folder on the screen. I delete it,  it appears again and does not stop doing this.

I have never had this problem before how do I stop this?

[Max3Aj]

@MarcFive, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Check for Background Processes or Scripts

• Press Ctrl + Shift + Esc to open Task Manager.
• Look for any suspicious or unknown processes that might be creating folders.
• If you find anything unusual, right-click and choose Open file location to investigate further.

2. Check Startup Programs

• Press Win + R, type msconfig, and go to the Startup tab.
• Alternatively, go to Task Manager > Startup tab.
• Disable any unknown or unnecessary startup items and restart your PC.

3. Scan for Malware

• Run a full system scan using Windows Defender or a trusted antivirus tool.
• You can also use Microsoft Safety Scanner or Malwarebytes for a second opinion.

4. Check Task Scheduler

• Press Win + R, type taskschd.msc, and press Enter.
• Look for any tasks that might be set to create folders on the desktop.
• Pay special attention to tasks under Task Scheduler Library > Microsoft > Windows.

5. Check for OneDrive or Sync Issues

• If you're using OneDrive, it might be syncing a folder from the cloud.
• Right-click the OneDrive icon in the system tray > Settings > Account tab > Choose folders and see if a "New Folder" is being synced.

6. Create a New User Profile

• Sometimes, user profile corruption can cause odd behavior.
• Create a new user account and see if the issue persists there. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support