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Sumner6071
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Message 1 of 2
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Flag Post

Did a hard reset, leds blink but display does not work

HP Recommended
Pavilion DV4 Entertainment PC

I did a hard reset on my HP Pavilion Entertainment PC (DV4). LED’s blink but display does not turn on, then just shuts down

1 REPLY 1
Echo_Lake
HP Support Agent
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Message 2 of 2
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@Sumner6071

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's reseat the hard drive and memory:

  1. Press and hold the Power button for 5 - 15 seconds to turn off the computer.
  2. Disconnect the power cable.
  3. If your notebook model features a removable battery, remove the battery.
  4. Disconnect and reconnect the internal hard drive and Memory. For instructions, see the Maintenance and Service Guide for your notebook model. Locate these in the User Guides section of your notebook product page on the HP Customer Support website.
  5. After connecting the hard drive and reassembling the computer, try to start the computer normally.

If reseating the hard drive and memory does not resolve the problem, I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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