Difficulty connecting to external display after boot

[Charl111]

Hi,

My laptop screen has been broken for a while and I have been making use of an external monitor to see what I am doing on the PC.

Today I upgraded from Windows 7 to 10 and the PC restarted after the installation has completed. Now the external monitor doesn't display anything as the defaults has probably come in play.  I have tried the shortcut keys on the keyboard, but that doesn't do anything.  Please assist me in getting the display working without interrupting the installation of Windows 10.

Many thanks

Charl Kriel

[Irfan_06]

Hi @Charl111,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue connecting an external monitor to your Laptop.

Follow the below steps to fix the issue.

A) Install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

B) Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support