Digital Camera

[Ivy95]

I have an issue with camera on my HP ENVY x360 15t convertible PC. When I open camera settings this is what it says:

 I am not familiar with drivers and such so I need professional help.

[asmita6658]

Hi @Ivy95

Welcome to the HP Support Community. I'd be happy to assist you with the Webcam issue. 

Let's try these steps -

Step 1 Give your apps permission -

To let apps access the camera, select the Start  button, and then select Settings  > Privacy > Camera. Then turn on Allow access to camera on this device.

Step 2 Check your antivirus software -

In your antivirus software settings, look for settings that block access to your camera or permission to use your webcam. For help, visit your antivirus software company’s website. 

Step 3 Uninstall your webcam driver and scan for hardware changes -

1) In Device Manager, press and hold (or right-click) your webcam, and then select Properties.
2) Select the Driver tab, select Uninstall > Delete the driver software for this device, and then select OK.
3) In Device Manager, on the Action menu, select Scan for hardware changes. Wait for it to scan and reinstall updated drivers, restart your PC, and then try opening the Camera app again.

You may also refer to -  HP PCs - Webcam Troubleshooting

Hope this helps! Keep me posted. 

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