Digital Pen suddenly stopped working after bios update

[manishb]

Hi Team, 

I bought a new HP Pavilion x360 touch screen laptop and received a digital pen with the same, which was working awesome until the last Bios update got installed from HP support assistent.

now when I restart my laptop I am getting error messages saying found unsupported device, please be noted that I am a teacher and pen is very important for me to explain my lecture to the class. 

Looking for your help, unfortuniatly my warrenty got expire within a year and now I only have this forum to seek help.  

Thanks in advance.

[Dragon-Fur]

@manishb 

Two pens supported for this series / model:

HP Tilt Pen    2MY21AA 

HP Pen           1MR94AA

The "Pen Control" option might indicate you have the HP Pen - 1MR94AA

Assuming that is the case...

Pen Control is from the Windows Store - it's not a "driver" of the type you would install from the Software and Drivers, for example.

For those reading - location of Pen Control

Support Home > Software and Drivers

Category Driver-Keyboard, Mouse and Input Devices

HP Pen Control > Open the "Learn More" link

I would guess the first thing you did was to check / remove / reload the Pen Control from the Windows Store.

What else?

It is perhaps odd that the BIOS was just updated. 

At this writing, the most recent update for the BIOS is several months old.

Current BIOS

HP Pavilion 14-cd0000 x360 - HP Notebook System BIOS Update (Intel Processors)

What version of the OS and the BIOS are you now running?

Check Current BIOS version

Control Panel > icon view > Administrative Tools > System Information

System Summary 

Check the information next to BIOS Version / Date 

And

Check the information next to Version

And

Check the information next to OS Name

What to do?

If you have not done so and regardless of all else:

Remove the HP Pen Application (uninstall from Apps and Features) and reload the app

Restart everything, including your router

Check for Windows Updates and run Updates if offered the opportunity to add new update(s)

What Else?

Suggested:

• Report back the OS Name, OS Version, and BIOS Version / Date
• Clarify which exactly which HP Pen you are using  (HP Pen or HP Tilt Pen)
• Indicate what you have already tried - duplicating what you have already done is not useful to either of us
• Check the HPSA logs / history and indicate which (if any) other drivers have been recently updated

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion 14-cd0000 x360 Convertible PC

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