Disable Pinch Zoom on Laptop -Device Setting tab not available so cannot disable

[KM333]

Hi I’ve just purchase he following laptop and I can’t find how to turn off the pinch zoom. I’ve gone in to the touchpad settings and it has no tick box to disable  pinch zoom. This feature is really annoying me when creating documents zooming in and out constantly, I’m even consisting taking the laptop back as I can’t find how to tune of this annoy feature!  Please help! Thank you 

HP - Pavilion 15-cw0505sa 15.6" AMD Ryzen 3 Laptop - 128 GB SSD, Silver

[Echo_Lake]

@KM333
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

• Press the Start button on the keyboard, type Mouse & Touchpad settings and select the result.
• From the window click on Additional mouse option. Click on the Device Settings tab and click on the Settings button.
• From the left side panel, click Zoom option and uncheck the box Enable Pinch Zoom.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[KM333]

Hi, thanks for your reply but I’ve already explained  that the tick box is missing. I’ve since spoken to pc world who have told me that this is now set as a default that can not be change. Going in to properties there was no settings tab hence him knowing that this option for the consumer to take off certain touch pad settings had been permanently removed -  a bit like new apple products with the same feature. So thank you HP/Windows for taking it upon yourself to decided that this is what everyone wants! Its not! And now I just have to hope that enough people get as annoyed as I am and you decide  to give me the option back in an  update. Ridiculous 

[Echo_Lake]

@KM333

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

[RegHerr]

I'm having the same problem and it is driving me nuts! Is there a fix to this? There isn't a device tab.

[bushy-the-lion]

I am having the same problem. I've spent hours trying to find a workaround. It's horrible usability. And unacceptable that any such feature cannot be turned off. Clearly the engineers goofed. Will not be buying another HP.