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HP Recommended
HP Laptop 15-da0xxx
Microsoft Windows 10 (64-bit)

I cannot configure my touch pad. The problem started a week to 10 days ago, probably after an update. The symptoms are that the tapping function is extremely sensitive so the behaviour is very difficult. I frequently  accidentally select windows or blocks of text and then drag them to another location.

 

When I open the Mouse Properties I do not see a TouchPad or Synaptics tab. I have tried several suggestions from Windows support sources without success.

 

I believe that this laptop has a Synaptics Touchpad.

I have run the HP Support Assistant without success.

I have run the Windows 10 check updates and checked that I have all of the latest stuff.

I have downloaded the latest Synaptics Touchpad driver from

https://support.hp.com/gb-en/drivers/selfservice/hp-15-da0000-laptop-pc/20395828/model/24349342?sku=...

 

I have just about run out of ideas, so I am hoping that someone on this forum can help.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Eric_Sailing
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

 

Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

Next step, BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. Once it's done uninstall the Touchpad device,

Next, uninstall Touchpad device from device manager.

  1. Press Windows+X to open the menu, and choose Device Manager on it. 
  2. In the device manager, expand category "Mice and other pointing devices". 
  3. Under this category, right-click on your Synaptics Touchpad driver and click on Uninstall. 
  4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button. 
  5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. 
  6. Do not perform any manual upgrades to the driver until it does automatically 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Eric_Sailing
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

 

Firstly, perform Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

Next step, BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. Once it's done uninstall the Touchpad device,

Next, uninstall Touchpad device from device manager.

  1. Press Windows+X to open the menu, and choose Device Manager on it. 
  2. In the device manager, expand category "Mice and other pointing devices". 
  3. Under this category, right-click on your Synaptics Touchpad driver and click on Uninstall. 
  4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button. 
  5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver. 
  6. Do not perform any manual upgrades to the driver until it does automatically 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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