Disabled integrated graphics in device manager

[paddyposh]

Hi

I have a Windows 8 HP ultrabook (14-b130sa) and stupidly disabled the graphics adaptor, screen went black and since then I havent been able to see anything. My screen was broke anyway so had to use a monitor, but since then nothing comes up.

I took it apart and removed the CMOS battery for half hour, put it back and it didn't sort the issue out and am now lost for ideas. There is also apparently no jumper pins for it. This was also done iwth the battery and charge lead disconnected.

it powers on fine but when i connect the hdmi the display just goes to sleep, instead of displaying. I dont know what else to try and have no other computer to test with. I was expecting that to resolve it, but it hasn't.

Product number is 5CD2500PV9.

Any advice would be appreciated

Kind Regards

Pat

[praveen196]

@paddyposh Welcome to HP Community!

I understand that you are getting a black screen after disabling the intel graphics.

Please perform the below steps and check.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

If the issue still persists, please contact our phone support and check for the support option.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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