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lejlicak
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Message 1 of 2
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HP Recommended

Disappearing display

Notebook 15-dw0057nm
Microsoft Windows 10 (64-bit)

Hello!
I am having trouble with my HP Notebook.
I have 64-bit WIn 10.
Processor: i5 8GB;

While I work on my laptop, the screen just tends to flicker and disappear, and I am left with black screen.Temporary solution is to just fold laptop and open up again.
I have done tests for software and hardware components and everything is fine. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
44
Flag Post
HP Recommended

Disappearing display

Hi @lejlicak

 

Welcome to the HP Support Community. I'd be happy to assist you with the display issue.

 

Let's try these steps -

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

 

Also, try updating the computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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