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12-25-2020 02:29 PM
Product: Pavilion 15-b162sr
I tried to perform a clean windows install via external monitor because my laptop's screen is broken. Nothing showed up, so I tried to use WindowsToGo, which worked on 2 different laptops, but not on mine. I thought that this was because of BIOS settings, and, of course, when I was in BIOS, nothing showed up. I googled, and found out that disassembling the laptop and disconnecting the screen will force everything on external monitor, but that didn't work for me. I tried installing Linux(Zorin), and it worked, but only after I pressed Enter, so I think that something is showing up on boot, but I can't see what. The main problem is, in Linux I can still see and manage laptop's screen, even though I literally disconnected the laptop's lid (with cam, wifi and screen). Any way to install windows with broken screen/forcefully delete screen via Linux?
1 REPLY 1
01-18-2021 09:24 PM
Welcome to the HP Support Community.
As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.
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