Discrete graphics card does not work

[Zanozavj]

Hello, I am Russian and I write through Google translator, so I'm really sorry if there are mistakes. My family has been using your great brand products for a very long time, but the problem is that a year ago my parents bought a laptop hp 15bw 522ur the cost of this laptop is very significant for Russia, and there is a huge disappointment right away, the discrete video card doesn’t work, it’s not at all like it, reinstalled all possible drivers with the complete removal of the old ones, Windows was reinstalled 4 times, in other words everything related to the software part, t have done everything possible, no service center in my town could not help me, all still refer to the manufacturer's mistake, he is now the question is to you as a producer, what do I do with this terrible device? it does not work as it should, the integrated video card even YouTube does not always pull as it should ... I'm already ready to send it to you for your money so that you burn it nafig! this laptop just crossed out all the love for your company ... never again will I buy the products of your company, and I will sell everything that is on local flea market sites!

[praveen196]

@Zanozavj Welcome to HP Community!

I understand that the discrete graphics card does not work.

Do not worry. I will try to fix the issue.

Have you tried running the HP Support Assistant to aid with updates and resolving issues?

Have you tried Using Automated Troubleshooting (Windows to assist with this difficulty?

Overview of Switchable Graphics:

http://support.hp.com/us-en/document/c02731962

You could also try to Refresh Your PC to Resolve Problems (Windows to resolve issues.

The last thing I can suggest before referring to HP's support is a recovery back to the factory. Performing an HP System Recovery (Windows 

During the recovery process, you will get a prompt to backup your personal files to prevent data loss, if you have not done one recently, I suggest you do one now.

Restoring Files that were Backed Up Using HP Recovery Manager (Windows 

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