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ImJimJo
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Message 1 of 2
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Flag Post

Discrete video not found

HP Recommended
HP Spectre x360 - 13-ae013dx
Microsoft Windows 10 (64-bit)

Spectre x360 no longer sees my descrete GPU. All drives and Windows updates are applied. When running NVidia software to detect, it says no NVidia GPU found. Nothing in device manager but the onboard Intel GPU. Tried rolling back the latest Windows update with no change in the issue. It's like the hardware doesn't exist! Please help. I have tried hardware analyzers to no avail. My wife and I have the exact same laptop with the same problem. It is as though HP doesn't want to address the issue either.

BIOS ver F.31  There is noting in the BIOS that lets me select anything to do with the graphics card.  Nothing in Device manager except the Intel UHD 620 with hidden items shown. We can't be the only one having this issue.  Please help.

1 REPLY 1
banhien
Level 20
Level 20
100,138 39,178 13,008 27,333
Message 2 of 2
Flag Post
HP Recommended

@ImJimJo 

 

Its specs

       https://support.hp.com/us-en/document/c05809809

 

which shows it ONLY has

 

Video graphics
  • Intel® UHD Graphics 620
  • Integrated

 

No Nvidia card.

 

Regards.

BH
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