Display Adapter update

[Dr_Grier]

I use this laptop for light editing with Premiere  Pro and every time I boot it up it says there is an issue with one of my display adapters. I updated it and not longer received the notification but now every time I try to play a video in premiere it makes my screen go black then i have to reset my laptop. I just uninstalled the driver in hopes to reinstall it and it fix the issue but now I can't seem to even get the latest software for it which says it's compatible with the intel i7-7500U processor( Intel Graphics - Windows 10 DCH Drivers)

[Riddle_Decipher]

@Dr_Grier Welcome to HP Community!

I suggest you reinstall your graphics card driver if updating or rolling back the driver didn’t work for you. Follow these steps to reinstall graphics driver.

Step 1: Repeat the Step 1 and Step 2 that are mentioned in Method #1, but instead of selecting the Update Driver option, select the Uninstall option.

Step 2: Now, if you have Intel graphics driver installed, simply go to your PC manufacturer’s website to download the latest graphics driver compatible with your PC and Windows version. If you use NVIDIA or AMD graphics card, then go to their respective websites and download the latest driver compatible with your graphics card model and PC.

Step 3: Run the downloaded driver file to install it on your PC.

When the installation is complete, you will have to restart your PC. After restarting, see if you fixed the Display Driver Failed To Start error. If not, try out the next method.

Reinstall Windows 10 Without Losing Personal Files

Although this method is one of the sure shot methods to get rid of the Display Driver Failed To Start error in Windows 10, it is not recommended unless there are no options left. You will be able to preserve your personal data, but all the software and apps installed on your PC will be lost. If you are ready, let’s go through the steps to Reinstall Windows 10:

Step 1: Click open the Windows Start menu, and select the Settings option there.

Step 2: In the Settings window, click on the Update & security option.

Step 3: In Update & security window, go to the Recovery option.

Step 4: In the Recovery window, the first option that you will find is the Reset this PC option. There, click on the Get started button.

Step 5: Now, you will get two options. Here, you have to click on the Keep my files option. Mind you again, that all your apps and settings will be removed, but not the personal files.

Once you select that, a wizard will help you reset or you can say, reinstall Windows 10 on your PC. Once the reinstall is complete, your Display Driver Failed error would have been fixed.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.