• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎12-09-2019 03:37 PM

HP Recommended
Product: Envy 360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Hi all, So recently, a few days out of warranty, my new laptop decided that it's display driver was going to fail. This sucks. The backup windows driver will not allow my screen to adjust brightness, go into nighttime mode (blue light filter) or project it seems. I don't know much about computers, but I'm fairly capapble so I decided to youtube it. Not my best moment. My older brother is quite the computer guy,  and he directed me towards the driver downloads. Although, I'm using windows 10 version 1909, which apparently there is no display driver available for dl yet. What can I do?!?! Please help!

 

Brian

4 REPLIES 4

‎12-12-2019 03:49 AM

HP Recommended

Hi @BriGuyAZ

 

Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 

 

Let's try these steps to re-install the display driver -

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 
 

 Also, try updating the computer - 

 

Step 1 Windows Updates - 
1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 
1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎12-19-2019 11:00 AM

HP Recommended
I am trying all this as a solution, will keep you updated as to whether or not it works.
Was this reply helpful? Yes No

‎12-19-2019 01:51 PM

HP Recommended

This did not take care of my issue. I am still not running on my installed video card/driver. It's running the Window's backup driver instead.

Was this reply helpful? Yes No

‎02-13-2020 01:22 AM

HP Recommended

its not works

 

Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.