Display Driver Problem

[Rahul4931]

I have Hp Pavillion G6 1301tx, and it has two display adopter one is AMD radeon 7400m series and other is intel HD 3000,

both are working properly in normal functions.

The issue is that I have the latest version of Adobe Photoshop 2020. 21.1.1 which support AMD radeon 7400m serise but doesn't support intel hd 3000. When I start the programe some of the details and features are not working like menubar not appearing and other graphics details are not functioning, but when I desable intel hd 3000 graphics driver from divice manager, the application works properly but along with that my window dispay does not work and look fine.

I also updated the softere mannualy and from window update but it didn't fixed.

Please advice how to fix it.

Thanks

Rahul sharma

[Echo_Lake]

@Rahul4931

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.