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HP Recommended
Microsoft Windows 10 (64-bit)

I have an HP Pavilion 15-cw1012 laptop. I experienced crashes when updating to Windows 11, so I reinstalled Windows 10 from a USB. I downloaded the drivers for my version of Windows (20H2) from the official website; however, the graphic drivers cause the laptop to crash. When I install them in Safe Mode, a CMD window opens and shows the following:

 

C:\SWSetup\SP94550>Pnputil.exe /add-driver C:\SWSetup\SP94550\dchu_AMDSFHI2C\*.inf /install


amdsfhkmdfi2c.inf
oem105.inf

amdsfhspbi2c.inf
oem106.inf

2
1

C:\SWSetup\SP94550>Pnputil.exe /add-driver C:\SWSetup\SP94550\dchu_Audio\*.inf /install


amdacpbus.inf
oem88.inf

AtihdWT6.inf
oem127.inf

2
2

C:\SWSetup\SP94550>Pnputil.exe /add-driver C:\SWSetup\SP94550\dchu_Display\*.inf /install


U0337487.inf
oem129.inf

1
1

C:\SWSetup\SP94550>Pnputil.exe /add-driver C:\SWSetup\SP94550\dchu_GPIO\*.inf /install


amdgpio2.inf
oem131.inf

1
0

C:\SWSetup\SP94550>Pnputil.exe /add-driver C:\SWSetup\SP94550\dchu_I2C\*.inf /install


amdi2c.inf
oem132.inf

1
1

C:\SWSetup\SP94550>Pnputil.exe /add-driver C:\SWSetup\SP94550\dchu_SMBus\*.inf /install


SMBUSamd.inf
oem133.inf

1
0

C:\SWSetup\SP94550>ccc2_install.exe /S /D=C:\Program Files\AMD CCC2\

 

 

I understand that 1 is a warning signal and 0 is an error signal. I have already updated the BIOS and tried downloading previous versions (with the same installation errors). I no longer have a warranty. What can I do?

1 REPLY 1
HP Recommended

I recommend that you update your W10 operating system to the current version (22H2) by clicking on the blue Update Now button.

 

Download Windows 10 (microsoft.com)

 

After you have updated the operating system to the current version, download and install the graphics driver autodetect software from the link below toward the top of the page.

 

Drivers and Support for Processors and Graphics (amd.com)

 

I recommend you let it install the latest chipset drivers as well during the installation process.

 

If everything works well, you can try upgrading back to W11 by clicking on the blue Windows 11 installation assistant button at the link below (1st option).

 

Download Windows 11 (microsoft.com)

 

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