Display Failure on HP Spectre x360

[Xander96]

Hi everyone.

So recently the display of my HP Spectre x360 15" model started glitching whenever I turn the brightness to anything other then full. The screen starts jittering, drawing vertical lines everywhere and showing 'ghost windows'. The screen is completely unusable in this state. Even on full brightness, dark windows/images cause this problem as well. 

When this failure occurs, I'm sometimes able to revert it by opening a full screen white image and then let the display continue to jitter for a few minutes. Afterwards the screen returns to normal until I close the full screen white image.

I'm able to lower the brightness of the screen by 2 ticks if the display is running in 40Hz before the jittering occurs.

What I've tried:

• Reinstalled display drivers.
• Reinstalled Windows 10.
• Update BIOS to latest version.

Here are some photo's and videos of the problem.

Does anyone have some experience with this? 

[Xander96]

Bump?

[praveen196]

@Xander96 Welcome to HP Community!

I understand that you are facing issues with the display.

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, you may need to replace the LCD/Repair the computer: 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

  

Reply with the result of the above-mentioned steps, for further assistance. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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