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‎09-18-2021 10:27 AM - edited ‎09-18-2021 10:34 AM

HP Recommended
Product: Elitebook 840 g5
Operating System: Microsoft Windows 10 (64-bit)

Hi Everyone, 

 

I have a problem with my laptop (Elitebook 840 G5) the screen got flickering and stuck after a few minutes I turned on my laptop. it happens randomly, sometimes I was able to log in to the windows and got the problem after a few minutes.

 

I tried to connect it with an external monitor, but the problem is still the same, both screens (laptop & external) got flickering, I am unable to move the mouse and type anything on the keyboard, even CTRL+ALT+DEL is not working, so I have to press the power button for a force shutdown. 

 

It also happens on the BIOS page (attached) so  I guess it is not related to OS/software problem?

 

is it a hardware problem? please advise.

 

 

 

flickering.jpeg

Category:
1 person had the same question
1 REPLY 1

‎09-19-2021 10:38 AM

HP Recommended

@FajarAchmad 

Since it also displays in the BIOS display, this is clearly not a Windows driver issue, and since this also displays on an external monitor, it is also not a screen issue.  That only leaves the video chip on the motherboard and those are not replaceable.



I am a volunteer and I do not work for, nor represent, HP
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