Display Issue - Certain Features Pixelate Over Others?

[chococarmela]

I cannot explain this issue very well, but I will start by specifying my laptop model. Google couldn't help with this.

I own an HP Chromebook x360. 14-inch screen, 8 gb of RAM, and 128 gb of storage. Processor is Intel Core i3. This same model was previously ordered via Best Buy and I got it delivered. A hardware issue developed and I had to replace it with a new one. After setting up and updating this current replacement (which has far better camera/mic quailty) to the current ChromeOS, some display issues I had on the previous one started up again. It mostly happens with certain words, mainly on Spotify and Discord. I can't even use Spotify to listen to music anymore, like I always do, because it's so annoying. Here are some pictures to convey the problem better.

Display issue on Disocrd. Also stops when I hover the cursor over the selected name.

Song display issue on Spotify. Stops when I hover the cursor over artist's name.

I was told to disable all my extensions, but the issue persists. I really don't know what to do. 😔 This has never happened to me before! It can't be a virus, I have anti-virus software and Chromebooks only come with limited anti-virus protection. All my previous extra extensions have been removed. Please help!!

[chococarmela]

I still can't figure out why this is happening. I restarted my laptop and it's still occurring. Can someone help me please?

[Nirvana_95]

Hi @chococarmela

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing display-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you please recover your Chromebook and check if the issue persists. Here is a link that will help you: https://support.google.com/chromebook/answer/1080595?hl=en 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[chococarmela]

No, I haven't made ANY software or hardware changes to the laptop since I got it. It's happened on the old Chromebook I had, same model, and it's happened since I got this new one last week. I will try to recover the Chromebook and see if it happens. 

Thank you for your response!

[Nirvana_95]

Sure.

Keep me posted on the outcome.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead!