Display Issue on Envy x360

[RodneyB1]

The display on my Envy x360 has a purple tint to it and all the colors are wrong.  I have run a diagnostic test and came up with a fault code but cannot find out just what I need to fix my problem.  The code is:

It was running fine one minute then suddenly all the colors changed.  It also has a ghost image of the previous screen even after I reboot.

[praveen196]

@RodneyB1 Welcome to HP Community!

I understand that you are facing issues with the display.

According to the failure code, the issue with the display adapter.

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!
 

[RodneyB1]

I am unable to find a phone number to call for support.  I replaced the motherboard to no avail.  Does my Envy x360 have a video card (display adapter)?  I cannot find one in the parts store.