Display Issue on Envy x360

[RodneyB1]

I came up with a diagnostic problem of system board or display adapter.  Is the display adapter separate from the system board or is it integrated into the system board? 

[Echo_Lake]

@RodneyB1

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  to get the answer to this question, the display adapter is mounted on the motherboard.

• NOTE: HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[RodneyB1]

I replaced the motherboard to no avail.  The display screen has been replaced on this laptop before.  Would changing the display screen be the next step in solving my problem?

[Echo_Lake]

@RodneyB1

Thank you for posting back. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.