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‎12-30-2019 04:12 AM - edited ‎12-30-2019 04:14 AM

HP Recommended
Product: Pavilion AB522TX

Laptop screen turns off as soon as I plug in the charger and turns on after unplugging. 

1 REPLY 1

‎01-01-2020 11:46 AM

HP Recommended

@Priyanshu19,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the display turns off when you connect the charger.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the operating system you are using?

Have you tested the computer with a different charger?

 

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then boot to BIOS by tapping the F10 on startup and then check whether you are able to duplicate the issue in BIOS.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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