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‎09-14-2023 01:20 PM

HP Recommended
Operating System: Microsoft Windows 11

I was actually playing a white screen video on youtube.Then I saw this problem.I can't understand what this problem actually is.Please help someone.

20230915_004029_copy_3049x2287.jpg

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2023 08:49 AM

HP Recommended

Hi @Gob23,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop screen.

 

Follow the below steps to access the BIOS menu.

 

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

 

If the issue appears on the BIOS, there is an issue with the hardware.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎09-17-2023 08:49 AM

HP Recommended

Hi @Gob23,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop screen.

 

Follow the below steps to access the BIOS menu.

 

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

 

If the issue appears on the BIOS, there is an issue with the hardware.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-07-2023 04:38 AM

HP Recommended

the green screen and lines are appearing on  the screen

 

Was this reply helpful? Yes No
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