Display Issue

[sunilm1971]

I just unboxed my brand new laptop (HP 14s cs3010TU). Right from the beginning, there is a vertical white dotted line running vertically down my laptop screen. There is a distinct difference in the screen brightness as well between the areas that this line divides the screen into. Is this a software or hardware issue? Have already installed the latest Windows updates.

[KrazyToad]

@sunilm1971

Welcome to HP Community

I have gone through your Post and would like to help

Please check in the BIOS and let me know if you see the line

Shut down the Notebook and upon restarting keep hitting on F10 till you get to BIOS

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[sunilm1971]

Hey,

Thabks for the response. ThelThe appear on the BIOS page as well.

[KrazyToad · Accepted solution]

@sunilm1971

If the issue appears in BIOS, please contact HP Support in your region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you