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‎06-17-2017 08:24 PM

HP Recommended
Product: Pavilion g6 2209et
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

I have this display problem since I have bought this laptop.  When I turned on laptop I have this screen. I checked to connect another monitor and I have perfectly normal screen. How can I fix it? Is it happening because of data cable or it needs to change lcd screen or because of hardware issues? 19358799_10213178641970602_633704151_o.jpg

2 people had the same question
1 REPLY 1

‎06-17-2017 09:51 PM - edited ‎06-17-2017 09:53 PM

HP Recommended

 

Hardware problem- contact HP here:

https://support.hp.com/us-en/contact-hp/product/HP-Pavilion-g6-2200-Notebook-PC-series/5296082/model...

 Once you select an issue from the dropdown- the "Continue to contact HP" button turns blue and is active. It would be best to run Diagnostics first and get an error code. You can download the tool and run it from there-or run Diagnostics first by tapping F2 key immediately after powering on.

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