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‎10-04-2018 11:58 AM

HP Recommended
Product: HP ENVY x360 Convertible 15-bp1xx
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

I have bought my new laptop HP Envy X360 no more that a monthago and I find a stuck/dead pixel in the left high portion of the screen. It is visible on a black screen.

 

Because I have ask for the sostitution from Amazon, but the sostituted order has anyway a different problem, and is not perfect, I would to know if I can ask for a replacement of the display from HP itself.

 

How can I ask for the warranty intervention?

 

Thank you.

Kind regards.

1 REPLY 1

‎10-04-2018 06:34 PM

HP Recommended

I beileve this (click) is still HP's display panel defect policy for notebook computers. If that is the active policy, then a single bright stuck pixel will not qualify for warranty replacement - you need two bright pixels within 25mm of each other or a total of at least 9 dead pixels.

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