Display White dot

[SufiyanAlam36]

I have purchased HP 17-cp0097nr this month from US, it's been used for few hours but in short time there is a small white dead pixel while I am using it in Bangladesh I need claim warranty in this matter . Can I claim warranty from Bangladesh ? 

[praveenbv]

Hi@SufiyanAlam36, Welcome to the HP Support Community!

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

I understand that you have a HP 17-cp0097nr  series laptop. I read that after usage there is a dead pixel on the screen and would like to know if the HP warranty would cover it.

All HP and Compaq notebook LCDs adhere to strict quality and reliability specifications. A small percentage of LCD panels may have minor cosmetic manufacturing anomalies or irregularities such as bright or dark dots in the viewable area. These cosmetic imperfections are common to all LCD panel types and are not specific to any HP model or product line. For more information please refer to this HP article.

However, I recommend you to contact our HP phone support team to check the available service options for this case.

Hope this helps! Keep me posted. 

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