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alerans Honor Student
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Display backlight bleed

HP ENVY Notebook
Microsoft Windows 10 (64-bit)

I bought this laptop and after i opened the box i went for a video to see the display features. Then i noticed that there are White Spots\Screen Bleeding at the edges of the screen.I returned the laptop to dealer and he told me this was not a fault or defect and he was not going to change it.They simply do not accept that this is an acceptable condition to replace the laptop.He agrees that this happens to many products and he knew this was the issue in his many products but refused to return it.I need advice...

 

Thanks in advance...3.jpg

 

 

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Display backlight bleed

Hi@alernans,

 

Welcome to the HP Forum! 🙂 I am pleased that you have become a HP Forum member. It is such a wonderful site to find answers and tips. Here is a link to guide you to having the most rewarding experience and answer any concerns about posting: First Time Here? Learn How to Post and More What is the product or model number of your Envy notebook? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

 

I understand that out of the box the display you have white spots on the display. Thinking it was a defect, you tried to return it to the store, but they would not replace it. The dealer agrees this happens with many products but that it was not a reason to have it replaced.Have you done all the Windows updates? Have you run the Windows troubleshooter?

Have you run the HP Support Assistant ?Here is a link to  HP and Compaq Flat Panel Displays - Display Quality Issues that may help.  If the issue remains, as you should be under warranty, please contact HP Support for further assistance. With your permission, they can remotely connect to your system to help determine the issue and the appropriate steps to be taken. Contact HP Support  Fill out the online form and follow the prompts. Please let me know how it goes.

 

When you have resolved your difficulty, would you choose "Accepted Solution" on that post to alert other members and visitors to your success and perhaps help them. To show appreciation for my help. please click the "Thumbs Up Icon" below.

Sparkles1

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alerans Honor Student
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Display backlight bleed

Thank you for your consideration. I just figured out that my computer screen is in fact IPS Screen and this light is called IPS Glow that is aparently common for this technology.

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