Display bleed issue

[dw3000]

hi sir i am all ready try to my purchase store but as per covid setuaion the store is close 28 april to till regarding for lockdown , and i am purchase this laptop at 23 april, and as per requirment my laptop model no is 15s du 3047TX, and also india hp service support is did not responding to this issue, hp whatsup support required all BIOS small videos and snapshoptall share is and they know this but company is did not responding, so please help me to support.   

TILL NOW LAST 2 DAYS NO ONE' HP SERVICES SUPPORT EMPLOYEES SUPPORT TO MY NEW LEPTOP ISSUE, VERY BAD RESPONSE AND I THINK WEST OF TIME ????

[praveenbv]

Hi @dw3000,

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[dw3000]

hi pravenbv

i am all ready talking this issue on hp whatsup support, consumer APJ, AND HP SERVICE SUPPORT TEAM on mail to 18/may/2021 to till now but and every day as per company requierd all document i am send it but DOA team is rejecting to my laptop replacement regarding for replacment policy, i am purchasing the laptop 23/april/21 but when i know the issues at 28/april/ then my city is lockdown regarding for COVID 19 so my urchase store and all are closed so i am not conecting to my purchase store then delay , so who is responcible for that ? 

1: my CASE ID 5066454662

2: MY CASE ID 5066178872

I HUMBARLY REQUEST TO RESOLVE THIS ISSUE ON PRIORITY ASAP