Display broken

[dhan78557]

Hi everyone. I have a HP Pavilion 15-cs3xxx. The display is now currently bars of random colors or black. However, if I connect to a second monitor, the second monitor is still able to display the webpage properly. For example, if I use duplicate on both displays, the laptop does not show anything legible but the second monitor works perfectly fine. Can I solve this by just replacing the laptop screen? And if so, is my laptop using a 30 pin or 40 pin video connector? Or is the problem caused by some laptop LCD cable stuff or other things.

Thank you,

Dylan

[Treeko]

Hi @dhan78557 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issue.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[VibgyorHigh]

Dear Team,

Please note that the below-mentioned HP laptop display has been broken we requested to replace the display. Kindly send us the display cost and if it's possible please send your technician to fix the replacement display with the actual cost.

Laptop Details-

Product-  4K5D5PA

Brand- HP Laptop (HP 240 GB)

S/N- [Personal Information Removed]

Thanks and Regards,

Viswanath T M