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‎08-11-2022 11:25 AM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c1000 (4B770AV)
Operating System: Microsoft Windows 11

I want to add a second monitor through my USB C port via a USB c to HDMI connector but get a "Display connection might be limited" 

It seems the adapter is not compatible. What type of adapter do I need?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-11-2022 01:44 PM

HP Recommended

@Zerophase 

 

what is your HP 17-c1000 (4B770AV) machine ? It could be one of the following ones

 

           https://support.hp.com/us-en/product/hp-17.3-inch-laptop-pc-17-c1000/2100852827/product-info

 

For example                HP Laptop 17-cn1003ca

 

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

 

If you wish to connect 2 external monitors (only), you can use


     Monitor 1: HDMI direct cable,

     Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

 

                                         USB to HDMI Adapter
 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎08-11-2022 01:44 PM

HP Recommended

@Zerophase 

 

what is your HP 17-c1000 (4B770AV) machine ? It could be one of the following ones

 

           https://support.hp.com/us-en/product/hp-17.3-inch-laptop-pc-17-c1000/2100852827/product-info

 

For example                HP Laptop 17-cn1003ca

 

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

 

If you wish to connect 2 external monitors (only), you can use


     Monitor 1: HDMI direct cable,

     Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

 

                                         USB to HDMI Adapter
 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎08-11-2022 02:12 PM

HP Recommended

Yes, that is the correct machine.

Thanks for your help with this

Was this reply helpful? Yes No
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