Display connection through usb-c cable

[CaitU]

Good evening

Similar to GMBF, I am attempting to connect an AOC monitor I1601FWUX with USB-C connector; but my laptop does not recognize the monitor.

Once it is connected, "Display connection might be limited" pops up on my laptop, the monitor turns on and provides a "No signal" message and then turns off. In the "Control Panel", it is recognized as "Billboard Device". I have updated my system and attempted to install the drivers directly from the AOC website (I was unable to use the CD provided with the box as I do not have  CD-port), however this gave the same results.  

I did see that one previous suggestion was that of an HDMI to USB-C cable, if we are unsuccessful in fixing the issue otherwise, please do recommend where one of quality can be purchased at this time. 

Looking forward to your response and finally being able to use this monitor!

Much appreciation 

CaitU

[banhien]

@CaitU 

Do you know what is the USB-C port on your Pavilion x360 Convertible  ? Please remember: Not all USB-C ports are the same.

Before we can help, we need to know what EXACTLY is your Pavilion x360 Convertible ? Please use the following instructions to find out the model/product of your machine:

    https://support.hp.com/us-en/document/c03754824

                or

    https://support.hp.com/us-en/document/c00033108

Please do NOT post its Serial number (s/n).

Regards.

[CaitU]

Good Morning 

This port was defined as 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) on the laptop properties, which I know see means the port is not appropriate for display. 

My laptop is a Pavilion x360 Convertible Model 14-dh0017ni

Thank you for your assistance

CaitU

[banhien]

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@CaitU wrote:

... This port was defined as 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) ..

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@CaitU 

That is true, its specs

       https://support.hp.com/za-en/document/c06403358

And the USB-C port is no good for display.

Regards.