Display corruption

[Stu2009]

Hello All.

Its been a long time since I reached out for help. When opening the lid either from sleep of Hibernation sometimes has a bar one side of the screen or the other side. This bar sometimes is white or multicolored, about 2 inches in from either side. i am told there are no updates available for the Intel HD 5500, current version is 20.19.15.5058.

Does anyone have any ideas?

Thanks

[Garp_senchau · Accepted solution]

@Stu2009, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart and Check

• Restart the laptop instead of waking from sleep/hibernation.
• If the issue does not appear after a restart, it’s likely related to sleep/hibernation.

Update or Reinstall Graphics Driver

• Go to Device Manager (Win + X > Device Manager).
• Expand Display adapters > Right-click Intel HD Graphics 5500 > Uninstall device (check "Delete the driver software for this device").
• Restart your laptop > Download and install the latest Intel HD Graphics 5500 driver.

Run Hardware Diagnostics in Windows

• Press Win + S and search for HP PC Hardware Diagnostics Windows.
• Open it and go to Component Tests > Video/Display Test.
• Follow the instructions to check for issues.

Run UEFI Hardware Diagnostics (Alternatively Before Boot)

• Turn off your laptop.
• Turn it on and immediately press Esc repeatedly.
• In the menu, press F2 to open HP Diagnostics.
• Select Component Tests > Display/Video Test.

Check in BIOS and Safe Mode

• Restart and enter BIOS (F10 or Esc during startup).
  • If the issue appears in BIOS, it’s a hardware issue (screen or display cable).

Test External Monitor

• Connect an external display via HDMI/DisplayPort.
  • If the issue is only on the laptop screen, the LCD panel or display cable may be faulty. If it appears on both, it’s likely a GPU or driver issue.

Check for BIOS Updates

• Go to HP support page and check for BIOS updates > Install any available update and restart.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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