• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-22-2018 04:29 AM

HP Recommended

Here we are a week later, and HP have still not got the update system refreshed to get over this! Amazing...

 

My client was persuaded to switch from Lenovo to HP by a salesman - worse mistake they ever made. Probook doesn't work with Skype for Business and hasn't for over a year. And now, as the laptops update, users are loosing their monitor because Intel HD Graphics 620 v23.20.16.4877 crashes on Windows v1803. Removing the device and going back to v22.20.16.4771 is a workaround but it requires a reboot.

 

This is a generic problem in v23.20.16.4877 as it also occurs on Lenovo Thinkpads (same graphics chip) but at Lenovo have got their act together and all you have to do is update the driver automatically. One can write instructions on how users can do that themselves without flooding the helpdesk.

 

Come on HP - ever heard the line "Who lost the sale??"

Was this reply helpful? Yes No

‎05-22-2018 04:31 AM

HP Recommended

>First tried to install the exe-version of the driver from the intel page, which failed due to the driver not being HP approved yet.

 

Yes same problem here - latest Intel driver not approved. Come on HP, get your ifinger out and get it approved!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.