Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Display ghosting and occasional flickering

Envy x360 Convertible 15-bp1xx
Microsoft Windows 10 (64-bit)

In the past couple of weeks my display started showing ghosting on the screen.  What I mean is that if I have a window open and not maximized, the screen above the window is faded from the top of the window to the top of the display.  See the attached picture for an example.  Odd thing here is that when I did a screen capture, the issue didn't appear in the capture, I had to take a picture of the screen to show it.  Can't wrap my brain around that one.  The lighter line in the picture below appears to be the ghost of a browser window ( do burn ins still happen?).


This happens on the BIOS screen as well which I fear indicates a hardware problem (figures since my warranty just ended a few weeks ago, coincidence?).  Can anyone confirm this is in fact hardware and if so, is there anything I can do about it that doesn't cost as much as a new laptop?   I'm really bummed because this system is only 2 years old.  


2020-01-16 21.01.08.jpg

HP Support Agent
HP Support Agent
9,942 9,945 883 1,055
Message 2 of 2
Flag Post
HP Recommended

Display ghosting and occasional flickering

Hi @schinks


Welcome to the HP Support Community. 


Appreciate you trying the steps. This looks like a hardware issue and I'd suggest you Contact HP in your region regarding the service options for your computer.


If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Have a great day! 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation