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schinks
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Display ghosting and occasional flickering

Envy x360 Convertible 15-bp1xx
Microsoft Windows 10 (64-bit)

In the past couple of weeks my display started showing ghosting on the screen.  What I mean is that if I have a window open and not maximized, the screen above the window is faded from the top of the window to the top of the display.  See the attached picture for an example.  Odd thing here is that when I did a screen capture, the issue didn't appear in the capture, I had to take a picture of the screen to show it.  Can't wrap my brain around that one.  The lighter line in the picture below appears to be the ghost of a browser window ( do burn ins still happen?).

  

This happens on the BIOS screen as well which I fear indicates a hardware problem (figures since my warranty just ended a few weeks ago, coincidence?).  Can anyone confirm this is in fact hardware and if so, is there anything I can do about it that doesn't cost as much as a new laptop?   I'm really bummed because this system is only 2 years old.  

 

2020-01-16 21.01.08.jpg

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Display ghosting and occasional flickering

Hi @schinks

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue and I'd suggest you Contact HP in your region regarding the service options for your computer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

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Asmita
I am an HP Employee

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