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HP Pavilion x360 Convertible Laptop PC 14-dh0045tx
Microsoft Windows 10 (64-bit)

Hello guys, 

Just yesterday i was using my laptop just like any other day and when i was on gmeet, my laptop started glitching and the display turned to this (image attached). Could i know the possible reasons for this? 

What I tried :

Updated graphic drivers

Kept my laptop shut for more than 8-9 hours

BIOS startup working alright with the right number of beeps. 

2 REPLIES 2
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07F29D30-7877-4237-8D7E-F743D9525B37.jpeg

7CB1EBDD-F99B-4F8E-B2F8-D862B02B9C96.jpeg

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@Luah1728

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you checked the display on an external monitor?

Let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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