Display glitching

[Hayumisama]

My display glitching for the past few days. No new updates for the drivers or Windows itself, default HP diagnostics find no errors. Any insights?

[Max3Aj · Accepted solution]

@Hayumisama, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Based on what you've described and the screenshot of your OMEN Transcend 14 (8U969AV), a few potential causes come to mind even though HP diagnostics show no faults and there are no driver or OS updates pending.

Suggested Troubleshooting Steps:

Initial Checks

1. Check External Monitor:
   • Connect your laptop to an external display via HDMI or USB-C.
   • If the external display is fine, the issue likely lies with the built-in display or cable (like the eDP cable).
   • If the glitch appears on both displays, it may indicate a GPU or software issue.
2. Safe Mode Test:
   • Boot into Safe Mode by pressing Shift + Restart > Troubleshoot > Advanced options > Startup Settings.
   • See if the glitch persists there. If it doesn’t, it’s almost certainly a driver or third-party software issue.

🛠️ Advanced Steps

1. Roll Back GPU Driver

• Sometimes the latest GPU driver might not be stable:
  • Go to Device Manager > Display adapters.
  • Right-click on Intel Arc / Intel Iris Xe or NVIDIA GPU, then click Properties > Driver > Roll Back Driver (if available).
  • If rollback isn’t available, consider downloading an earlier version from the Intel or NVIDIA websites.

2. Reinstall Graphics Drivers (Clean Install)

• Use Display Driver Uninstaller (DDU) in Safe Mode to clean uninstall the GPU drivers.
• Reinstall:
  • Intel GPU drivers: Intel Arc/iGPU drivers.
  • NVIDIA drivers (if a discrete GPU is present).

3. BIOS/UEFI Check

• Make sure you're on the latest BIOS from the HP website for your model:
  • Visit the HP Software & Driver Downloads page for the OMEN Transcend 14 (8U969AV).

4. Check for Background Apps or Overlay Tools

• Disable any tools like MSI Afterburner, Razer Cortex, NVIDIA ShadowPlay, or any RGB/custom display software. These can sometimes interfere with display output.

🧪 Optional Tests

• HP UEFI Display Test (outside Windows):
  • Turn off the laptop.
  • Power it on and tap Esc > F2 > Select Component Tests > Display.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support