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‎11-01-2020 09:32 AM

HP Recommended
Product: HP Pavilion x360 Laptop - 14-dw0025no
Operating System: Microsoft Windows 10 (64-bit)

I have recently bought HP Pavilion x360 Laptop - 14-dw0025no and have had display issues from the beginning. Problem arises when I open the laptop from the longer sleep (e.g. over the night) and move the mouse cursor on the screen. It does not matter if I move the external mouse or use the touchpad, same thing..the screen goes black. I can wake the screen by touching it but again once I move the mouse cursor the screen goes black again.  Restart solves the issue but many times I have several applications open and I need to restart them again after the reboot. So frustrating. I also would expect almost 900euro laptop to work without this kind of issues.

Windows is up to date and according to HP Support Assistant tool also all drivers are up to date.

Any help (other than restart your computer) would be appreciated. Hoping that there is some setting which I could just turn off/on. 

10 people had the same question
1 REPLY 1

‎11-08-2020 08:30 AM - edited ‎12-29-2020 08:21 AM

HP Recommended

Anyone?? Recent BIOS update did not fix this issue.

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