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05-04-2025 11:26 PM - edited 05-05-2025 12:57 PM
Hello, after a recent windows 11 update i am facing a problem while using browser or any other apps except gaming my display hangs and goes blank for 2-3 seconds i start seeing black screen then it turns back on especially while switching videos on Youtube this does not happen while doing gaming. Please help me find a solution . I'll attach video link for reference: https://go.screenpal.com/watch/cThhhZnQTRT
Solved! Go to Solution.
Accepted Solutions
05-14-2025 10:38 PM
I finally resolved the problem Steps i did :
1> Pressed windows+X type eventvwr which opens windows log window
2> Switched to windows logs > applications where i got see where the problem really lied my problem was related to Intel UHD GRAPHICS showing some error named : the desktop window manager process has exited. (process exit code: 0x0000042b, restart count: 1, primary display device id: intel(r) uhd graphics)
3> This was happening mainly due to my intel uhd graphics drivers were outdated so i went to their website and downloaded the latest drivers then while installing them i made sure clean installation option is ticked so that all default settings will be restored of the GPU (this is important).
4>Your problem will be solved with this method if it is due to intel uhd graphics & try this method also for other GPUs.
05-05-2025 01:38 PM
Go to Settings > Windows Update > Update History > Uninstall updates.
Select the recently installed update and uninstall it.
Restart your laptop.
Note: This only works if the update was installed within the last 10 days.
05-14-2025 10:38 PM
I finally resolved the problem Steps i did :
1> Pressed windows+X type eventvwr which opens windows log window
2> Switched to windows logs > applications where i got see where the problem really lied my problem was related to Intel UHD GRAPHICS showing some error named : the desktop window manager process has exited. (process exit code: 0x0000042b, restart count: 1, primary display device id: intel(r) uhd graphics)
3> This was happening mainly due to my intel uhd graphics drivers were outdated so i went to their website and downloaded the latest drivers then while installing them i made sure clean installation option is ticked so that all default settings will be restored of the GPU (this is important).
4>Your problem will be solved with this method if it is due to intel uhd graphics & try this method also for other GPUs.