Display is broken

[Merinos]

The display glass is broken. Is it possible to disable the sensor via the keyboard?

[Echo_Lake]

@Merinos

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

The first method makes use of the Search Bar within the Windows interface, which is situated next to the Windows/Start button on your computer. This method relies on a highly visible and regularly used part of Windows, so it should be familiar to just about all users, regardless of experience level.

1. Locate the Search Bar to the right of your Start button. Look for the little magnifying glass next to the Windows logo if you’re having trouble finding it.
2. Type “device manager” in the Search Bar and hit Enter.
3. Click on Device Manager from the results. If you’ve typed everything correctly, you shouldn’t have much to sort through.
4. Select “Human Interface Devices” from the window.
5. Select your touch screen display from the new sub-list.
6. Right-click or use the Action dropdown to select “Disable device.”
7. If a verification popup loads, click “Yes” to proceed.

Now just check to see if your touch screen is deactivated. If you have trouble getting your touch screen to shut down after repeated attempts, look up your model number and consult customer support.

This method is very similar and could even be a little simpler for some users, particularly if you don’t use your Search Bar or if you want to learn a new hotkey combination.

1. Hold down the Windows and X keys together, or simply right-click on the Start button.
2. Select Device Manager from the dropdown that should appear in the lower-left corner of your desktop.
3. Select “Human Interface Devices” from the new window.
4. Select your touch screen display from the sub-list.
5. Right-click or use the Action dropdown to select “Disable device.”
6. If a verification popup loads, click “Yes” to proceed.

Try to use your touch screen to confirm that it’s successfully deactivated. To turn your touch screen back on, simply repeat either procedure.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.