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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎04-01-2019 08:53 PM

HP Recommended
Product: Example: Pavillion CS-1000tx
Operating System: Microsoft Windows 10 (64-bit)

I have updated all updates of BIOS nad graphics.

1 REPLY 1

‎04-02-2019 11:39 AM

HP Recommended

@Mitesh1

 

Welcome to HP support community.

 

Check if the issue persists in BIOS screen

  1. Turn on or restart the computer.
  2. While the display is blank, press the f10 key to enter the BIOS settings menu.

If the issue persists, then that is a hardware issue.

If the it looks fine in BIOS screen then update the graphics card driver.

Download and run HP Support Assistant to update the driver.

Click here and refer the document to know how to use HPSA.

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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