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‎04-30-2019 01:01 PM

HP Recommended
Product: Spectre X360 13-ap033dx
Operating System: Microsoft Windows 10 (64-bit)

Hello, something changed recently on my HP Spectre x360 13-ap033dx that causes the display to not be clear unless you are looking at it straight on and even then I would not call the colors vibrant. If you try to look at it at any kind of angle, the screen appears to be white and faded. I have checked and I am using the recommended screen resolution. I have the latest driver. The brightness is set correctly and I have looked at the color management settings and it all looks like it is set correctly. It worked perfectly fine until about 5 days ago. Any suggestions of anything else I can try to correct it? Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-01-2019 02:05 PM

HP Recommended

@mylottml,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

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4 REPLIES 4

‎05-01-2019 02:05 PM

HP Recommended

@mylottml,

 

Welcome to the HP Support Community!

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎05-02-2019 07:25 PM

HP Recommended

Updating the BIOS did the trick. Thank you so much! I was really thinking it was going to be a bad display and wasn't looking forward to shipping the computer back for repairs. Thanks for answering my question.

Was this reply helpful? Yes No

‎05-03-2019 09:02 AM

HP Recommended

@mylottml,

 

You're welcome!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎06-17-2019 08:06 PM

HP Recommended

Hello,

I am now having the same issue again. I will update the BIOS and hopefully it will solve it again. Why would this be happening?

Thanks

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